RMA Request Form So easy to make an RMA requestThis page is reserved for existing GenPOS customers, as well as our authorized Eclipse™ resellers and partners only.If you are a business owner or user of the equipment and software, please contact your POS reseller for assistance with Eclipse™ products. We encourage you to familiarize yourself with our terms and conditions regarding merchandise return requests before making your request. Download the guidelines RMA Request Form Please allow 2-3 business days to receive your RMA number. The RMA # is essential for all returns.Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Do you agree to pay the diagnostic fee of $30 (peripherals), $60 (systems), or $200 (tablets), depending on the equipment, in the event that the equipment is deemed non-defective by GenPOS, that the warranty does not apply, or that you refuse the work, as applicable? *YES, I accept the fees as the case may be.Your Name (required) *Your email (required) *EmailConfirm EmailCompany (required) *Phone Number (required) *Return Adress (if different)Product (required) *Serial Number (required) *Original Invoice Number Nom (requis) visé Describe the issue (required) *Envoyer / Submit
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